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Case Studies

Windows 8 and Windows Server Training

Training Design and Development

The requirement was for course development support for Microsoft courseware developers in Microsoft Commercial Technical Support (CTS), Global Technical Readiness (GTR), as they created training on new Windows 8 and Windows Server 2012 operating system releases. GTR developed the training in parallel with the availability of Release Candidate and Release Preview software. Microsoft then rolled out the training to the field, to enable engineers to work with early adopter customers—and especially to be able to provide technical support and troubleshooting as these customers test and assess Windows 8 and Windows Server 2012.

The day-to-day contact was Mark Kitris, Readiness Program Manager (Platforms Core & GES) at GTR, and, in the assessment of vendor candidates, Mark was assisted by Bill Noonan, Readiness Program Manager (Networking), GTR.

David Coombes, a Principal Technologist with Content Master, specializing in Windows operating systems, networking, deployment, and other technologies, and with broad instructional design and technical writing skills, was chosen by the GTR team to fulfill this demanding 13-week assignment.

David became part of the course development team, bringing his technical expertise, and years of experience in course development, and in the designing and writing wide range of courses, and form factors.

Content Master staff are skilled at working to tight, and changing, deadlines to deliver high-quality content on new and emerging technologies, and this project, covering prerelease Windows 8/Windows Server 2012 software, required rapid technical ramp-up and the ability to quickly build lab environments and then test hands-on lab instructions.

For one of the key deliverables in this project, David took lab outlines, drafted by senior engineers on the GTR team, and then built detailed and high-level lab guides for two key prerelease Windows Server 2012 technologies: Failover Clustering and Hyper-V. David also created additional student manual content covering the upcoming release of the Microsoft Deployment Toolkit 8/2012. Another major requirement for this assignment was the role of technical reviewer, and David provided detailed reviews of student manuals and lab docs for various Windows 8/Windows Server 2012 training modules including Deployment, Printing, and Remote Desktop Services.

“I wanted to be sure I personally thanked you for the work you did on the Failover Cluster and Hyper-V Lab Guides. Your efforts were invaluable and allowed me to focus on other things that needed to get done as we prepared for our first deliveries.”

Microsoft Support Escalation Engineer (SEE), Microsoft Enterprise Platforms Core Team.